- Web Assistance is an intelligent online self-service tool that guides customers through the process of asking questions, whether service or sales related, using integrated user interface.
- E-mail assistance is an automated e-mail response tool that uses sophisticated content-parsing and skill-based routing technology to turn e-mail into a low-cost, high satisfaction service and sales channel.
- Chat includes text-based chat, instant messaging, and web collaboration enabling companies to deliver information instantly to the website visitor. With Chat, customers can ask questions in their own words and interact in real-time with the first available and qualified service representative.
- Rapid, personalized e-mail response.